After months of working closely with over 100 early customers, Helply v2 is officially live and out of early beta.
This version is faster, smarter, and more scalable. The AI engine has been rebuilt. The Knowledge Bridge got a major upgrade. The entire product is now ready to power support for SaaS companies at scale.
What’s New
Self-correcting AI
Your AI agent now learns from tickets, macros, and docs in real time. It gets smarter with every conversation—no manual training needed.
Logic Core™ Engine
The new engine behind Helply’s AI boosts resolution rates and handles more complex inquiries. Better context. Better decisions. Fewer escalations.
Knowledge Bridge Upgrades
- Automatically detects gaps in your docs
- Suggests articles to create
- Generates new articles with AI
- Auto-syncs with Groove, Freshdesk, Help Scout, and Zendesk
Multilingual Support (beta)
Tested with select customers. Now rolling out in waves.
SOC 2 Compliance
Final stages. We’re building Helply to meet the highest security standards.
Results from Early Users
“Helply resolved over 70% of our tickets within the first month.”
“The Knowledge Bridge helped us identify 40 missing articles.”
“Our CSAT went up. First response time went down. And the team sleeps better.”
What’s Next
- Salesforce integration
- Usage-based billing options
- AI reporting dashboard
- More language support
- Smart routing and role-based behavior
Try It
Helply is now available for SaaS companies ready to scale without scaling their support team. If you’re getting 300+ tickets a month and want to deflect 70% of them instantly—Helply is for you.
→ Get Started with Helply
